1. Shipping Policy
We currently ship across India.
Order Processing
Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders are dispatched within 2 business days of payment confirmation.
During a product drop or sale period, dispatch may take up to 4 business days, and we will note this on the product page.
Delivery Timelines
Once dispatched, estimated delivery is:
- Metro cities: 3–5 business days
- Rest of India: 5–8 business days
These are estimates provided by BlueDart, Delhivery and XpressBees which are reliable third-party vendors, and are not guaranteed. Delays caused by weather, strikes, public holidays, or regional restrictions are outside our control.
Tracking
You will receive a tracking link by email and SMS once your order is dispatched. Tracking information may take up to 24 hours to become active.
Address Accuracy
Please check your shipping address and phone number carefully before completing your order. We are unable to change the delivery address once an order is dispatched. Orders returned to us because of an incorrect or incomplete address, or repeated failed delivery attempts, will be refunded less the shipping cost incurred, or can be re-shipped at your cost.
Failed Delivery
The courier partners will make 3 delivery attempts. If delivery fails after these attempts, the package returns to us and we will contact you to arrange a refund or re-shipment.
Damaged in Transit
If your package arrives visibly damaged or tampered with, please refuse delivery where possible and email us at support@vahnsports.com within 48 hours with photographs. We will replace or refund the order.
2. Returns, Refunds & Exchange Policy
Return Window
You may request a return or exchange within 10 days of delivery.
Condition of the Product
Returned items must be unworn, unwashed, and undamaged, with all original tags, labels, and packaging intact. Items showing signs of wear, washing, alteration, odour, or stains cannot be accepted.
How to Request a Return
Email support@vahnsports.com with your order number, the item you wish to return, and the reason. For damaged or incorrect items, please attach photographs. We will confirm your request within 48 hours and arrange the next step.
Return Shipping
We arrange a free reverse pickup at your registered address. Where reverse pickup is unavailable at your pin code, you may self-ship the item to our address, and we will reimburse the shipping amount towards courier cost on approval of the return.
If the item you received was damaged, defective, or not what you ordered, return shipping is free in all cases.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed within 7 business days to your original payment method. Depending on your bank or payment provider, the amount may take a further 3–7 business days to reflect in your account.
Shipping charges paid on the original order are non-refundable, except where the return is due to a damaged, defective, or incorrect item.
Exchanges
Size exchanges are subject to availability. Because our drops are produced in limited runs, we cannot guarantee that your preferred size will be in stock. If it is not, we will process a refund instead.
Non-Returnable Items
Items marked "final sale" on the product page, and items purchased with a discount above 50%, are not eligible for return or exchange, except where damaged or defective.
Damaged or Incorrect Items
Please report any damage, defect, or incorrect item within 48 hours of delivery, with photographs, at support@vahnsports.com. We will arrange a replacement or full refund, including shipping, at no cost to you.
3. Cancellation Policy
Cancelling Your Order
You may cancel your order at any time before it is dispatched. Email support@vahnsports.com with your order number as soon as possible. Once an order is dispatched, it cannot be cancelled, but you may return it under our Returns, Refunds & Exchange Policy.
Refunds on Cancellation
Orders cancelled before dispatch are refunded in full, including shipping, within 7 business days to the original payment method.
Cancellation by Us
We may cancel an order where the item is out of stock, where a pricing or listing error has occurred, where the delivery address falls outside our serviceable area, or where we suspect fraudulent activity. We will inform you by email and refund the full amount.
